Service Manager - Residential HVAC

Boxborough, MA

Full-time $100,000.00 - $140,000.00

Posted 05/05/2025

HVAC Service Manager

Job Location: Boxborough, MA
Job Salary: $100-140k

Position Overview
The HVAC Service Manager is responsible for overseeing the service department's operations, ensuring high-quality service delivery, managing the HVAC team, and enhancing customer satisfaction. This role focuses on efficient management of service processes, training and development of staff, and driving the overall performance of the HVAC service department.

Key Responsibilities

Manage daily operations of the HVAC service department, ensuring efficient workflow and timely completion of service requests.
Supervise and support HVAC technicians and service staff, providing guidance and training as necessary.
Develop and implement training programs to enhance staff skills in HVAC installation and service.
Utilize ServiceTitan for scheduling, dispatching, and tracking service calls to optimize department performance.
Maintain high levels of customer satisfaction by ensuring all service requests are handled promptly and professionally.
Oversee the installation and maintenance of HVAC systems in residential properties, ensuring compliance with safety and quality standards.
Collaborate with other departments to coordinate service efforts and improve overall customer experience.
Monitor and manage inventory and equipment maintenance to ensure operational readiness.

Qualifications

Proven experience in service management, preferably in a residential HVAC setting.
Experience with ServiceTitan or similar service management software preferred.
Excellent leadership skills with the ability to train and motivate a team.
Strong customer service orientation with a focus on client satisfaction.
Effective communication and interpersonal skills.
Ability to analyze data and improve department performance.

Benefits

Medical, Dental, and Vision Insurance
PTO & Holidays
Life & Disability Insurance covered by company
Relocation assistance
401k with company matching

For this position you must be currently authorized to work in the United States. We do not sponsor for this position.

Additional ways to apply

Preferred Skills

Conor Mooney is recruiting for this position and the positions below.
Email me to apply for this position

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Job ID: CM14-1851706

Employees will receive paid leave to the extent required by state or local law. This job was first posted by CyberCoders on 05/05/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.

CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.